This is the online manual of GRCTools, personal name and address management software.  Click here for details.

Technical support

GRC Tools^TMgives a great deal of flexibility to the user to choose how he/she wants his/her data to look after processing. In the same way, this flexibility provides plenty of opportunity for the user to make unwanted changes to data through misuse or incorrect assigning of parameters, and different data formats may produce different results than expected.

Always backup your data before using GRC Tools^TM. GRC Database Information accepts no responsibility for lost or damaged data through the use or misuse of GRC Tools^TM.

Please check the list of frequently encountered problems below.

Before assuming that GRC Tools^TMis not working, please try to close then restart GRC Tools^TMand re-run the same process(es), checking that all parameters are correctly filled in and that the fields are correctly assigned. Check the database over which GRC Tools^TMis being run - are the country codes present? Do they match those given in GRC Tools^TM? Are the parameters specified logical given the data to be processed? If you run the process using the All Countries option, try running again allowing options to be assigned on a country-by-country basis, which improves accuracy.

If all else fails, let us know.

GRC Database Information provides an e-mail only support service (address: graham@grcdi.nl). You are guaranteed the full-attention of the author of the software. When looking for solutions to problems, we must be able to re-construct the problem at GRC Database Information. We must therefore have the following information:

• Your name, company name, address, telephone number and e-mail address
• The serial number of your version of GRC Tools^TM
• The operating system that you are using
• Which process(es) are failing
• A full description of what happens (what happens on the screen; what error message (if any) do you get; at what point (if any) does failure occur)
• What the data in the field (exactly!) looked like before the processing
• What the data in the field (exactly!) looked like after the processing
• Which parameters you chose to run this process
• Which process(es) you ran immediately prior to getting to the process where the problem(s) occurred.

We shall do our best to solve your problems, or, if GRC Tools^TMwas deliberately designed to do something that you did not expect, why this is the case. If we have made an error, we shall try to get a new version of the software to you as quickly as possible, and provide you with free credits as compensation and thanks for finding errors we were not able to find.

If you have any suggestions for changes or improvements to GRC Tools^TMwe would gratefully receive these at the same e-mail address. In this way we can ensure that GRC Tools^TMis the tool you need and not the tool we think you need.