Change Agent

Change Agent - An individual from within or outside an organization who facilitates change in the organization; might be the initiator of the change effort, but not necessarily.

[Category=Quality ]

Source: American Society for Quality, 10 September 2010 09:35:46, http://www.asq.org/glossary/

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Change Agent - A person who leads a change project or business-wide initiative by defining, researching, planning, building business support and carefully selecting volunteers to be part of a change team. Change Agents must have the conviction to state the facts based on data, even if the consequences are associated with unpleasantness.

[Category=Data Quality ]

Source: iSixSigma, 06 January 2011 07:59:17, https:web.archive.org/web/20111109014246/http:www.isixsigma.com/index.php?option=com_glossary