Complaint

Complaints - The receipt of a complaint from an email recipient who has identified the message as spam.

[Category=Database Marketing ]

Source: DBG, 02 May 2011 08:04:37, http://www.dbg.co.uk/glossary/1015

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Complaint  - According to Article 32.2 of Regulation (EC) No 45/2001, "Every data subject may lodge a complaint with the European Data Protection Supervisor if he or she considers that his or her rights under Article 286 of the Treaty have been infringed as a result of the processing of his or her personal data by a Community institution or body."

Article 33 of the Regulation also provides that "Any person employed with a Community institution or body may lodge a complaint with the European Data Protection Supervisor regarding an alleged breach of the provisions of this Regulation governing the processing of personal data, without acting through official channels".

Anyone who believes that an EU institution or body violates his/her rights with regard to the processing of personal data may file a complaint with the European Data Protection Supervisor (EDPS). A staff member of an EU institution or body may also lodge a complaint with the EDPS even if he or she is not directly concerned by the violation.

In general, complainants are recommended to turn to the EDPS only after having contacted the controller and/or the Data protection officer of the institution or body concerned. However, complaints can also be lodged directly with the EDPS if this is deemed necessary.

Complaints to the EDPS must be in writing, either on paper or electronically, in principle using the complaint submission form available on the EDPS website. This form can be completed and sent electronically. Alternatively, it can be sent by fax or post including all relevant information as well as any supporting evidence.

If a complaint is found admissible, the EDPS will conduct an inquiry if he finds this appropriate. If the case is not resolved satisfactorily during the course of his inquiry, the EDPS will try to find a friendly solution which satisfies the complainant. If the attempt at conciliation fails, the EDPS may order the rectification, blocking, erasure or destruction of data or even impose a ban on a particular data processing.

The EDPS is not competent to deal with issues involving national authorities or private entities in the EU countries, and has no power to compensate the person concerned by the violation of data protection rules.

In order to ensure the consistent treatment of complaints concerning data protection and to avoid unnecessary duplication, the European Ombudsman and the EDPS have signed a Memorandum of Understanding (pdf). It stipulates, among other things, that a complaint that has already been brought forward should not be reopened by the other institution unless significant new evidence is submitted.

[Category=Data Security ]

Source: European Data Protection Supervisor, 26 July 2011 08:55:30,  http://www.edps.europa.eu/EDPSWEB/edps/cache/off/EDPS/Dataprotection/Glossary