Cost of Non-Conformance (CONC)

Cost of Non-Conformance (CONC) - The element of the Cost Of Quality representing the total cost to the organisation of failure to achieve a good Quality product.

CONC includes both in-process costs generated by quality failures, particularly the cost of Rework; and post-delivery costs including further Rework, re-performance of lost work (for products used internally), possible loss of business, possible legal redress, and other potential costs.

See also Cost of Poor Quality (COPQ)

[Category=Data Quality ]

Source: iSixSigma, 11 January 2011 09:13:57, https:web.archive.org/web/20111109014246/http:www.isixsigma.com/index.php?option=com_glossary