Choose Index below for a list of all words and phrases defined in this glossary.
Customer Focus - The concept that the customer is the only person qualified to specify what Quality means. This leads to detailed analyses of who are the customers, what are their needs, what features (or new) are required of our products/services, how do customers rate our products/services versus our competitors and why, how can we keep our customers satisfied?
[Category=Data Quality ]
Source: iSixSigma, 13 January 2011 08:50:05, https:web.archive.org/web/20111109014246/http:www.isixsigma.com/index.php?option=com_glossary
Data Quality Glossary. A free resource from GRC Data Intelligence. For comments, questions or feedback: dqglossary@grcdi.nl