Choose Index below for a list of all words and phrases defined in this glossary.
Diagnostic Journey and Remedial Journey - A two-phase investigation used by teams to solve chronic quality problems. In the first phase, the diagnostic journey, the team journeys from the symptom of a chronic problem to its cause. In the second phase, the remedial journey, the team journeys from the cause to its remedy.
[Category=Quality ]
Source: American Society for Quality, 18 September 2010 09:17:54, http://www.asq.org/glossary/
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