Choose Index below for a list of all words and phrases defined in this glossary.
Dissatisfiers - The features or functions a customer expects that either are not present or are present but not adequate; also pertains to employees' expectations. Distribution (statistical): The amount of potential variation in the outputs of a process, typically expressed by its shape, average or standard deviation.
[Category=Quality ]
Source: American Society for Quality, 18 September 2010 09:18:28, http://www.asq.org/glossary/
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