Choose Index below for a list of all words and phrases defined in this glossary.
Focus Group Survey - Help better understand customer perceptions of a company's products/services. Focus groups consist of 8-10 current or potential customers who meet for a few hours to discuss a product and is usually moderated. [Category=Quality ]
Source: The Quality Portal, 09 April 2011 09:16:09, http://thequalityportal.com/glossary/b.htm
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