Intangible Benefits

Intangible Benefits - Intangible benefits, also called soft benefits, are the gains attributable to your improvement project that are not reportable for formal accounting purposes. These benefits are not included in the financial calculations because they are nonmonetary or are difficult to measure.

eg, Non-reportable benefits such as, Increased level in service (in ways that cannot be measured) and customer satisfaction.

[Category=Data Quality ]

Source: iSixSigma, 28 January 2011 09:35:00, https:web.archive.org/web/20111109014246/http:www.isixsigma.com/index.php?option=com_glossary