Quality Management (QM)

Quality Management - see Total Quality Management. Generally speaking, the systematic on-going effort of a company to assure that its products and service consistently meet or exceed customer expectations.

[Category=Data Quality ]

Source: Martin Eppler, http://www.iaidq.com/main/glossary.shtml , 07-Feb-2009 12:42

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Quality Management (QM) - The application of a quality management system in managing a process to achieve maximum customer satisfaction at the lowest overall cost to the organization while continuing to improve the process.

[Category=Quality ]

Source: American Society for Quality, 16 October 2010 09:30:25, http://www.asq.org/glossary/

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Quality Management - A systematic set of activities to ensure that processes create products with maximum Quality at minimum Cost of Quality. The activities include Quality Assurance, Quality Control, and Quality Improvement.

[Category=Data Quality ]

Source: iSixSigma, 18 February 2011 10:03:26, https:web.archive.org/web/20111109014246/http:www.isixsigma.com/index.php?option=com_glossary

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Quality Management - Quality management includes all the activities that organizations use to direct, control, and coordinate quality. These activities include formulating a quality policy and setting quality objectives. They also include quality planning, quality control, quality assurance, and quality improvement.

[Category=Quality ]

Source: Praxium Research Group Ltd, 12 March 2011 10:35:19, http://www.praxiom.com/iso-definition.htm

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Quality Management - That aspect of the overall management system of the organization that determines and implements the quality policy. Quality management includes strategic planning, allocation of resources, and other systematic activities (e.g., planning, implementation, and assessment) pertaining to the quality system.

[Category=Quality Assurance ]

Source: Massachusetts Department of Environmental Protection, 25 March 2011 09:46:05, http://www.mass.gov/dep/cleanup/laws/glossa01.htm