Choose Index below for a list of all words and phrases defined in this glossary.
Hidden complaint - An unhappy customer who has a complaint about a product or service, but who does NOT tell the provider organisation.
[Category=Data Quality ]
Source: Larry English, http://www.iaidq.com/main/glossary.shtml , 27-Jan-2009 12:59
Data Quality Glossary. A free resource from GRC Data Intelligence. For comments, questions or feedback: dqglossary@grcdi.nl