Refund

Refund - For a list, return of part of payment due to shortage in count, or excessive non-deliverables (over the guarantee). For a product sold by mail, a complete (usually) return of the purchase price if an item is returned in good condition. Refunds of style merchandise normally run 10 percent or more, and their costs are built into the cost per completed sale.

[Category=Database Marketing ]

Source: Postcom, 31 March 2010 10:46:17, http://postcom.org/public/admail_image/glossary.htm