Root Cause Investigation

Root Cause Investigation - Steps involved in conducting a good root cause analysis - 1. understand the goal of the analysis and be objective, 2. obtain a clear understanding of the failure, 3. clearly identify all possible root causes, 4. evaluate the likelihood of each root cause, 5. converge on the most likely root cause, 6. clearly identify and evaluate all possible corrective actions, 7. select the optimal corrective action, 8. verify the corrective action(s).

[Category=Quality ]

Source: The Quality Portal, 22 April 2011 08:24:01, http://thequalityportal.com/glossary/l.htm